Drivers must hold a full and valid license for a minimum of 1 year with no major endorsements. A valid ID card or passport may be required at time of pick up.

An International Driver’s License (IDL) is required if the renter’s national driving license is not in Roman alphabet (For Eg. if the license is in Arabic, Greek, Russian or Chinese). International driver license must be accompanied by the original domestic license of the driver AND a passport.

NO EXCEPTIONS.

We do accept G2 Drivers permit providing that you are 23 years of age and have been driving for more than 1 year since the date the G2 license was issued, also you are required to supply a valid Insurance policy that indicates that you have are currently insured under a personal automobile policy for more than 6 months.

Surcharge of $10.00 per day will be applied for G2 drivers.

Drivers age 23 & 24 years old: Young Adult Surcharge (YAS) surcharge of $20/day applies.

You must carry a Class G license and/or International Drivers permit with 2 pieces of photo ID.

You must be at least 25 years old in order to rent a 12 passenger van, luxury, exotic, specialty cars and SUV’s.

Corporate accounts: Age restrictions may vary depending on the criteria negotiated with Affinity Luxury Car Rentals and Vendor.

Please call with your specific situation and we will be happy to help you.

Reservations cancelled before 48 hours of the reserved pick up date and time will NOT be penalized, however you will have to provide proof of the cancelled reservation via email to avoid any cancellation charges.

A min. (1) one day charge will be charged if you fail to pick up the reserved vehicle based on the rate charged on the booking. A min charge of $100.00 will be applicable.

Deposits are not refundable. A future credit will be issue when reservations are not cancelled, and/or customer does not show.

Reservations are valid and honoured for up to three hours after the requested pick up time. If the vehicle is not picked up within three hours of the requested pick up time your reservation status will be changed to a NO SHOW.

We ask that you contact Affinity Luxury Car Rentals if you need to change the pick-up time of your requested vehicle to avoid any problems.

You CANNOT rent a car from Affinity Luxury Car Rental with a cash deposit. Deposits can only be made by major credit cards like Amex, MasterCard, Visa (Canada and out of country). The deposit amount is determined by the vehicle that you are renting.

Regular rental vehicle deposits range from $500 to $3000, luxury & exotic vehicles deposits range from $5000-$10,000. Please call our office if you have any questions.

We do accept debit cards as payment once the rental has been returned.

The following conditions apply to 1 (ONE) day rentals

Monday to Thursday – 24 Hours from time you pick up to return of vehicle (Except Long Weekends)

Friday to Saturday – Pick up is Friday morning & MUST be returned at opening time Saturday morning (9am, regardless of pick up time on Friday)

Saturday & Sunday – We DO NOT allow one day rentals on the weekends. Weekend rentals are a minimum of two (2) days. Pick up is Saturday morning to Monday morning. Alternatively, three (3) day weekend packages are available starting Friday morning to Monday morning.

NOTE: We are closed on Sundays & Statutory Holidays

Please be advised that rental rates listed on the website will be honoured unless a different rate is authorized by a rental agent.

On holiday and weekend rentals (April-November) discount coupons are not valid unless authorized by our management in writing.

The person responsible for the payment of the rental MUST be named on the rental contract with a valid driver license, regardless of whether or not that person will be driving. Anyone not listed on the rental agreement is NOT allowed to drive the vehicle.

No additional drivers will be removed and/or added from the Rental Agreement after the vehicle leaves the rental location. All additional drivers are recognized as an additional renter and are subject to Terms and Conditions of the Rental Agreement and are required to supply a credit card as security against payment until the vehicle is returned.

During certain holiday periods such as Christmas, New Year’s, Easter, Victoria Day, Canada Day, Civic Holiday, Thanksgiving, Labour Day and possibly other holidays, the minimum rental is 4 days. This means that if the vehicle is returned before the 4th day, the rental will still be charged out for the full 4-day holiday charge.

Due to the high volume of reservation requests made during a holiday period, you MUST call in and provide a credit card number in order to secure the renal. Without a credit card number or deposit, we cannot guarantee the reservation. For further information please call our office.

Please speak with one of our representatives in order to create the right package for you. If traveling out of the country, to the USA, you must notify us and discuss the rental with us prior to arriving at our doorstep.

Call your credit card company and verify if you have car rental insurance on your card before you decline coverage offered by the Car Rental company.
If you are covered, you may decline our LDW (Loss Damage Waiver) and you could be covered for collision damages and theft of the rental vehicle subject to the Terms & Conditions of your Cardholder Agreement.

Credit card coverage does not cover you for Third Party liability, Accident Benefits, Bodily injury & Direct Compensation-Property Damage. If the renter is unable to provide a personal auto policy for coverage at time of rental there will be a surcharge applied to the Rental Agreement. A surcharge fee of $5.99, $9.99 or $14.99 per day could be applied for liability not covered by the credit card. Fee is determined by the value/type of vehicle being rented.

In most cases, ANY vehicle with an original MSRP over $65,000 CDN will NOT be covered by the credit card. Some limits under the credit card may vary, an Affinity representative will be happy to help at time of rental to determine coverage.

Some luxury and exotic brands are excluded also regardless of value, along with commercial vehicles.

It is the Cardholder’s responsibility to provide Proof of Coverage at time of rental in order to decline coverage offered by Affinity Luxury Car Rentals. If you are unsure, call the number on the back of your credit card to confirm coverage.

Please refer to your Cardholder Agreement for exclusions under the use of your card as Affinity Luxury Car Rentals will NOT be able to advise OR be responsible IF your Credit Card company/Insurer does not respond in the event of a loss.

http://www.fsco.gov.on.ca/en/auto/brochures/Pages/brochure_renting.aspx

In order to guarantee your reservation for an exotic vehicle or 12 passenger van, you must call our office and leave a credit card deposit for the reservation.

We will make ONE courtesy call to the telephone number or the email address that you supply us.

Please call us after making the online reservation and confirm it with a deposit.

Please note that even if you make a reservation online and you receive a reservation confirmation, you will be receiving a call from an office to confirm the booking. In order to guarantee your vehicle, you must provide us with a credit card number over the phone to secure  This is particularly important when you are trying to reserve within less than 48 hours of your pick-up time.

We have this policy in place due to the extremely high demand for vehicles during the peak times of the year. We cannot guarantee your weekend or holiday reservation if you reserve within less than 48 hours prior to pick-up and fail to call in with a deposit on your credit card.

Please call us as soon as you know your delivery time and date, and we will discuss the cost and requirements needed for this service.

Proof of Liability Insurance must be supplied by the renter when vehicles are driven to the USA; recent changes in the Insurance Act have restricted the use of rental cars in the USA. Out of country surcharges will apply for travel to the USA. We must be told where you are planning to travel to and your furthest destination. We want to make sure that you get the proper vehicle with roadside assistance for your long journey outside the province. Your safety and comfort is our concern.

Please be advised that any vehicles dropped off after business hours will be charged a fee and is the responsibility of the RENTER until the next business day. The RENTER will be responsible for damages and/or the loss of the vehicle.

DO NOT LEAVE THE KEYS IN THE IGNITION.

You accept responsibility for any damage, negligent or otherwise, NOT caused by a collision, to the interior and exterior of the vehicle. You further agree to be billed accordingly for any repairs required to bring the vehicle back to the original condition.

If the vehicle is returned with damage, you agree to pay our estimated repair cost and you authorize us to charge you for the cost of repair or replacement which may be delayed due to the availability of the vehicle and/or parts, up to 30 days, after the return of the vehicle.

As part of our loss, you’ll also pay for loss of use of the car, without regard to our fleet utilization, plus an administrative fee, plus towing and storage charges, if any (“Incidental Loss”).

You understand and agree that you are not authorized to repair the vehicle or have the vehicle repaired without our written consent. If you repair the car without our consent, you will be required to pay for the cost of repair to restore the vehicle back to its original rental condition.

If you return it with less gasoline, we will charge you the cost of fuel plus a service fee of $20.00.

To avoid any discrepancies, we suggest taking a picture of the dash upon checkout.

When the total late fee reaches the additional day rate, you will be charged only an additional day. The late fee policy will then apply on the next day if needed.

Speciality, passenger, cargo van & cube truck rentals may have a late fee amount if not returned on time due to the high demand at peak periods.

Note: Rentals involving specialty, exotic and classic vehicles that are due back by a specific date/time because of the future booking of vehicle (weddings, etc) you will be charged minimum one day and/or the entire cost of the rental fees for the upgrade to another class of vehicle/expenses to compensate the client that was waiting for the vehicle NOT returned by due date/time on Rental Agreement.

The loss of revenue to the company, inconvenience, loss of reputation will be arbitrary assessed by the Company and charged to the offenders..

Portable NAV systems are ideal for the traveler who is unsure of their destination or just needs help to plan their trip, only $14.99 per day.

You can reserve your child seat or portable NAV system on-line along with your vehicle reservation.

Nothing is allowed to be connected or hitched to our vehicles at any time! This is a safety policy.

A cargo van is a van with ONLY 2 seats. Any van rental that has any additional seating added after time of rental is considered to be modified and additional passengers will NOT be covered in the event of an accident.

NO EXCEPTIONS. Thank You.

The only information we are able to access is DMV information which is public knowledge.

Photo copies of licenses will be taken at time of rental.

There is a slight charge for this procedure.

Depending on the province, the charge can be $3.00-6.00.

In other words; for example; if the renter was given a 2 day special price that included a certain discount, and then decided to extend the rental to 5 days, then the discount will no longer be valid and the total rental will be calculated by the regular printed price sheet price. Any exception must be given by the manager in writing.

The minimum charge for removing the odors professionally is $150.00 plus HST.

Marijuana odor will result in a min. charge $500.00 plus the cost to replace cabin air filters in the vehicle.

Please be considerate as a lot of people have fatal Asthma & are sensitive to odors.

Replacement parts will be factory OEM, aftermarket parts are not permitted.

If towing is necessary, the renter is also responsible for all towing expenses and loss of use of automobile.

In the event you purchased the T&WDW at the time of rental, your financial responsibility will be lowered to the amount indicated on the Rental Agreement.

*Coverage for Exotic vehicles NOT Available

This coverage, LDW (Loss Damage Waiver), is optional and may be declined providing you can supply valid coverage.

There are several options available. Many credit cards today provide car rental insurance at no charge. Your own automobile policy from your personal automobile may also cover car rentals. It is wise to call these institutions and inquire if you have car rental insurance for non-owned automobiles.
If you do have this insurance, then you do not not have to purchase Loss Damage Waiver from Affinity.

If you have a debit or bank card, these cards DO NOT cover LDW for car rentals. 12 passenger vans, commercial vans, full size SUVs, and some sports cars are NOT covered by any credit cards. If you rent  one of the above vehicles and do not supply your own insurance, you will be required to purchase LDW coverage in order to reduce your exposure to extreme potential losses.

Loss Damage Deductibles may increase if you are unable to provide proof that you are an experienced driver. Providing a copy of your current ownership and/or automobile policy will ensure the lowest Loss Damage Deductible available for the vehicle you are renting.

NOTE: If you cannot prove your driving experience, Affinity has the right to decline the rental of a specific vehicle.

If you need further explanation, we will gladly discuss it with you.

If the vehicle is returned without the navigation DVD, the renter will be charged for a replacement DVD. The price of the DVD is approximately $300 CDN. Please do not remove the DVD from the special DVD player.

Renters may be responsible for additional charges if it appears that the vehicle was driven in a dangerous or reckless manner.

Personal Accident Protection (PAP) provides accidental death and dismemberment coverage to the renter and all passengers in the car:

• The renter is covered for accidental death, 24 hours a day during the rental period. The passengers are covered for accidental death. Coverage is determined by the limits under the OAP1 – Ontario Automobile Policy.

PAP provides the renter with up to $50.00 towards Emergency Road Service for:

• Battery service
• Changing of tire from rack to wheel
• Cold weather starts
• Delivery of gas to stranded vehicle
• Key Lock Service
• Mechanical first–aid service
• Rescuing vehicle from ditch, snow or mud while in the car

• up to $50.00 towards Mechanical Breakdown Towing to take the vehicle to the nearest service establishment for repairs.
• up to $100.00 towards Collision Towing if the vehicle is disabled due to an accident.
• up to $100.00 in Emergency Transportation funds to help cover necessary transportation costs.

The renter is fully responsible for all speeding, traffic, red light, parking, or other tickets and violations issued while the vehicle is their possession. You must pay for any and all penalties, fees, towing charges, or impound costs.

If the renter informs us of a ticket or violation at the end of the rental, we will charge the amount of the ticket plus a $25 processing fee.
If the renter does not inform us of a ticket or violation at the end the rental, the fee will double, and we will charge a $50 processing fee.